At Marketing Metrics, we strive to deliver top-tier, accurate, and robust digital consulting and analytical solutions. Because our services involve immediate resource allocation, digital delivery, and professional deployment, our policies are defined transparently below:

5.1 Cancellation Framework

Clients can cancel a scheduled consulting session or service module request within  24 hours of placing the order by dropping an explicit email cancellation request to our official support inbox at info@mymarketingmetrics.com. Once custom asset creation, digital service delivery, or resource deployment has officially commenced, cancellations cannot be accepted.

5.2 Refund Entitlement & Verification

If there is a verifiable technical defect, missing digital delivery framework, or duplicate billing caused by platform latency, clients are requested to report the discrepancy to us within 7 days from the transaction date. Upon internal technical verification, an appropriate refund will be formally approved.

5.3 Refund Timelines and Original Payment Method

All approved refunds are systematically initiated and credited directly back to the original payment method or instrument used by the buyer during the checkout phase. Marketing Metrics does not settle refunds via cash or alternative manual bank transfers. In accordance with standard banking institutional cycles, Credit/Debit Card and Net Banking reversals reflect within 5–7 business days, while UPI settlements typically reflect within 1–3 business days in your source account.